Pick the channel that fits the moment — borrowers, workshops, partners, press, and everyone in between. We answer in plain language, on Nigerian time.
All four channels are staffed by humans, in Lagos, in working hours.
The fastest channel for active loans, repayment changes and account issues. We pick up in under 2 minutes.
For complaints, escalations, or when typing in traffic doesn't cut it. Toll-free from MTN, Airtel, Glo & 9mobile.
Best for documents, attachments and anything that needs a paper trail. We reply within 4 working hours.
Our office is on Ozumba Mbadiwe — by appointment, weekdays. Easier to find than the local NEPA office.
If you know exactly who you need, write to them directly.
Public response-time targets we hold ourselves to, and report on quarterly.
Live chat — pickup time, in working hours.
Email — first reply, every working day.
Complaints — first acknowledgement; full response within 5 working days.
14B Ozumba Mbadiwe Avenue
Victoria Island, Lagos · Nigeria
Hours. Monday – Friday, 9am – 5pm WAT.
Visits. Walk-ins welcome for press & partners; borrowers please use chat or phone for fastest service.
Getting there. 6 minutes from Falomo, 15 from Lekki Phase 1, 22 from Mainland via Third Mainland on a quiet morning.
If you're a borrower with an active loan, signing in opens the fastest support channel — your account context goes with the chat.